1. Are your products 100% organic?
We aim to use mostly USDA-certified organic butters and oils, and when available we choose sustainable and fair trade options. There are, however, some ingredients that are not available as organic (such as clays) or too cost prohibitive when organic (such as essential oils). However, all of our ingredients are always natural (with the exception of sodium hydroxide) and Earth friendly. As part of our commitment to curate the best ingredients for you and the planet, we will continue to source as many organic ingredients as possible.
2. I thought palm oil was not sustainable?
There is definitely concern of sustainability when it comes to palm oil; however, not all palm oils are produced equally. The Roundtable on Sustainable Palm Oil (RSPO), is a non-profit organization whose mission is to "develop, implement, verify, assure and periodically review credible global standards for the entire supply chain of sustainable palm oil." (https://www.rspo.org/), and we only use organic RSPO-certified and identity preserved palm oil in our products. Using sustainable palm oil products will help support the economy of the countries and the farmers that produce it, and if more companies choose to only use sustainable palm, more farmers will be encouraged to participate in sustainable practices.
3. What is sodium hydroxide?
Sodium hydroxide is commonly known as lye, and although sounds like a scary chemical, it is necessary to make soap. To ensure that our soaps are safe, we superfat our recipes and and test all of our batches before selling them to you.
4. What does superfatting mean?
There is a very specific number of oils and butter molecules a given amount of sodium hydroxide can saponify (turn into soap). When there is more molecules of oils and butters then sodium hydroxide can saponify, you have superfat. The left over oils and butters can bring their goodness to your skin, unaltered by sodium hydroxide.
5. Why is my current order different (size, shape, color, smell) than the last time?
All of our products are hand made in small batches and natural which will result in batch to batch differences. Sometimes these differences are due to the variations in the materials we receive from our vendors, or the spur of the moment inspiration during production. No matter the differences, rest assured you have received a high quality, small batch, handmade, plant-based, cruelty-free and natural product.
6. Do you do custom orders?
Please email us at firstname.lastname@example.org
7. Are your glass containers and packaging recyclable?
All of our packaging materials are recyclable, including the soap sleeves, tissue paper, kraft paper, care cards, cardboard shreds, stickers, shipping boxes, glass containers and packing tape. All printed materials are printed using vegetable-based inks and the gloss prints are made from non-toxic water-based aqueous coating. To keep it simple: all brown materials and tissue paper are recyclable and compostable, all other materials are recyclable. We will occasionally reuse packing materials we receive from our vendors as packing material in your order. We encourage you to repurpose our glass containers for your own use, please sanitize and dry thoroughly before doing so. Please consider recycling and or composting materials to preserve our beautiful planet.
8. How to best care for my soap?
The best way to store your soap is in a cool dry place protected from light. Avoid constant streams of water to prevent soap from shrinking too quickly. In between showers, store soap on a dish that allows drainage.
9. How should I use my body butter?
Our body butters do not contain any preservatives; for best use, scoop butter out with clean sanitized utensil and avoid getting water into the body butter. Warm butter with fingers or palms before applying to body and hands. The better you care for your body butter, the longer it will last. If you receive our body butters slightly melted or melted, give the jar a quick shake and allow the butter to solidify. In addition, melted body butters can be placed in the fridge for 30 minutes to solidify. Contents will still contain all the nourishing ingredients that your skin loves.
10. What is that white ashy film on top of my soap bar?
The white ashy film also known as soda ash is a natural reaction that occurs during cold process soap making. Soda ash is harmless and does not effect the quality of the soap.
11. I see running colors when I shower/bathe, is this normal?
Since we use all natural colorants such as clay, herbs, superfoods, and charcoal, you may experience some colors running as you shower (especially with our Supercharged Charcoal Detox). The natural colorants are completely safe, just make sure you wash off thoroughly to avoid any potential staining on clothes.
12. Besides using eco-friendly packaging, what else are you doing to be more green?
As part of our commitment to being an earth friendly company, a portion of the proceeds from each order are applied to offset the carbon emissions generated to ship the order. We do this by partnering with Shopify through their Offset program. Our goal is to use as many eco-friendly materials as possible while minimizing plastic.
Although we use mostly organic and natural ingredients, each individual may react differently to our products. For your safety, please read each ingredient carefully to avoid any possible allergies or sensitivities. If you are unsure of potential allergies/sensitivities, we recommend testing products on a small patch of skin before using. Please discontinue use if you experience any adverse reactions. All products are for external use only.
If you are pregnant, please consult with your healthcare professional before using our products, especially ones with essential oils.
All content found on this website is for informational purposes only. Our products are meant for your bathing and skincare pleasure. The information provided has been collected from our own research to inform you about the possible benefits of the herbs, essential oils, and other natural ingredients used. The information on this website is not intended to prevent, diagnose, treat, or cure any disease.
Please use your own discretion and judgment when purchasing and using our products.
We hope you enjoy our small-batch handcrafted goods and can feel the love we we put into our products!